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  3. Purchase conditions

Purchase conditions

Introduction

Pulcranet Srl, has its legal head-office located in Via Martiniana n° 325/B - 41126 Modena (Mo), VATIN: 03094930363; is the owner of the website www.holyart.com and sells its products in compliance with the below specified terms and conditions, in accordance with D.Lgs 206/05 of the Consumer Code.

Information on the products

In order to make the purchase of its products always clear and transparent, Holyart pays particular attention to the publication of thorough product information, thanks to the use of 'technical sheets'. These sheets include detailed information about the products and their features (price, size, materials, models, weight, etc.) together with high-definition images of each single product.

Products availability

The customer may purchase all the products currently on the holyart e-catalogue, which can be visited at this address: (URL) www.holyart.com
Each product displayed on the web catalogue features a technical sheet, stating its availability as follows:

  1. In stock
  2. Product available in "n." days
  3. Out of stock

In case a request, forwarded with an order cannot be dealt with immediately, you will be contacted by our Customer Service via email or by phone within a working day from order submission.

Prices

Prices on Holyart.com are listed in US Dollars ($) and other currencies, such as Euros (€), British Pounds (£); Taxes are included, where applicable, and additional fees may be levied by the delivery country. Shipping costs are not included and are charged to customers, except for special offers and/or discount coupons. Shipping costs are calculated in addition to the price of the selected item/s and are always stated at checkout before confirming the purchase. TO SEE THE SHIPPING COSTS, DEPENDING ON WEIGHT AND DESTINATION, PLEASE CLICK HERE.

The price list is expressed in US Dollars (or other currencies: Euros and British Pounds) and is indicated in a clear and transparent way before order confirmation. Holyart reserves the right to change product prices at any time, but the company is always committed to offering a fair and convenient price in line with the features of the products themselves. In the event that wrong prices and/or absurdly low prices are visualised due to technical or manual errors, Holyart reserves the right to cancel the order.

Placing an order

To place an order on holyart.com, customers must follow a four-step path

  1. Log in specifying user name and password in the required fields (or register if you are a new customer);
  2. Add to the cart the item(s) you wish to purchase;
  3. Choose the desired shipping method;
  4. Choose the desired payment method;

Once the payment method has been selected, customers must proceed to the payment with the selected method. Once the order has been placed, the sale agreement is completed. Orders can be cancelled in compliance with the terms and conditions described in the ORDER CANCELLATION section.

Shipping of the goods

The products purchased on holyart.com, provided they are available in stock, are shipped within 24 hours from order placement. If the purchased goods are not in stock, we will inform the customer within 24 hours from order placement via email or telephone. Goods can be shipped in Italy and to the rest of the world with costs, methods and times that can vary depending on the destination. For more information, please refer to the SHIPPING PAGE.

Order cancellation

After having placed an order on the website, customers can cancel orders at any time by telephone at +44 208 068 8794 or writing an email to customerservice@holyart.com If the order that you wish to cancel has already been paid, Holyart will refund the entire amount within 4 working days starting from the order cancellation date. We recommend you communicate the order cancellation within 24 hours from the order placement. If the goods have already been shipped before the cancellation, we will collect the goods at the place indicated by you at our own expenses.

Withdrawal

Holyart's withdrawal policy does not only comply with the norms of the D.Lgs 206/05 Consumer code, but goes beyond these norms in order to guarantee maximum satisfaction and protection to the customers. For more information, please consult the RETURN POLICY section.