Goods Return

Your satisfaction is our priority

Online sale is equivalent to Mail Order. The law requires those who exercise this activity to give guarantees to the consumer, especially on the withdrawal right. Holyart does not only comply with the regulations governing the right of withdrawal, Legislative Decree 21/2014 of the Consumer Code , but it goes far beyond. Take a look at the comparison table.


  • The buyer can change his mind within 14 days from date of purchase by registered letter.
  • Our customers can change their mind within 30 days from the purchase date and can communicate it to us as they prefer: by e-mail, fax or phone
  • The buyer must return the goods to the supplier at his own expense.
  • The anti-terrorism international law does not allow us to collect goods outside of Italy at our expense. We invite our customers to contact us for any complaints in order to assess what the best solution is.
  • If the buyer is not satisfied with the product, he/she should return the rejected or defective goods in the entire parcel in order to get a refund. The refund will be made within 30 days from the request.
  • If our customers are not satisfied with the product, they should contact us. We will assess what the best solution is and/or give full instruction for returns..


Our utmost fairness to the customers comes from a sincere relationship: Holyart customers are demanding but fair, and they trust us just like we trust them.