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Return items

Goods Return

Online sale is equivalent to Mail Order. The law requires those who exercise this activity to give guarantees to the consumer, especially on the withdrawal right. Holyart does not only comply with the regulations governing the right of withdrawal, Legislative Decree 21/2014 of the Consumer Code, but it goes far beyond. Take a look at the comparison table.

What the italian law requires

  1. The buyer can change their mind within 14 days from date of purchase by registered letter.
  2. The buyer must return the goods to the supplier at their own expense.
  3. If the buyer is not satisfied with the product, they should return the goods in the intact box to receive a refund.
  4. The refund will be processed within 30 days of the request.

Policy selected by holyart.com

  1. Our customers can change their mind for any reason within 30 days of purchase
  2. We offer FREE return for U.S customers. Customers from other locations must return the order at their own expense using the carrier of their choice
  3. Our customers can return goods in an open box, but the items must be intact and unused
  4. Our customers will receive a refund or replacement within 5-10 business days of receiving the returned items

Need to return an item?

1Pack

Select the item

Email our Customer Service and specify which item you would like to return

2Pack

Pack the items

Carefully pack the items you wish to return and include the return label inside the box

3Deliver

Follow the instructions provided by Customer Service

Return the parcel according to the instructions provided by Customer Service

4Refund

Refund

Once we have received and checked your return, we'll refund you.

FREE 30-day returns for U.S customers

IMPORTANT

We recommend packing the returned items carefully, preferably using the original packaging, to ensure they arrive safely at our warehouse.

Holyart may charge the customer if the returned items are damaged and it is clear that they were not packed securely.

Our commitment to fairness with the customers comes from our desire to build a sincere relationship: Holyart customers are demanding but fair, and they trust us as much as we trust them..